One challenge the bank faces now is to convince others that all is well at National City.
[Todd Moules, president of Pennsylvania banking at National City] believes the story is compelling.
Even during the worst of the stormy times over the past year, "We always remained well capitalized through that whole period," Moules said. "We always remained investment grade and we always maintained the highest short-term CD rating."
Moules said employees at all levels are being encouraged to engage customers and to answer their questions.
And he also wants them to know there's been a renewed emphasis on back-to-basics banking.
"It's what we do in Pennsylvania when customers walk into our branches every day," Moules said. "It's working with our customers to develop a very deep and broad relationship."
The entire article can be found at National City banks on future | How one of the nation's largest banks has made moves to remain strong
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